Refund Policy for Philokalia Matrimony

Effective Date: 13-01-2025

Philokalia Matrimony is committed to providing our users with a transparent and customer-friendly experience. Please read our refund policy carefully before making any subscription purchase or renewal.

1. Subscription Payments

All subscriptions on Philokalia Matrimony, including new subscriptions and renewals, are processed securely through our online payment gateway.

2. Eligibility for Refunds

Due to the nature of digital services, refunds will only be issued under specific circumstances as outlined below:

• Technical Issues: If a user is unable to access their subscribed features due to technical errors on our platform, and the issue is not resolved within 10 business days of reporting, a refund may be considered.
• Duplicate Payments: If a user is charged twice for the same subscription period, a refund for the duplicate payment will be issued.

3. Non-Refundable Scenarios

Refunds will not be provided in the following situations:

• Change of Mind: If a user decides to cancel their subscription after activation.
• Partial Use: If a user has already accessed or used the subscription benefits.
• Inappropriate Use: If a subscription is terminated due to a violation of our terms of service.

4. Refund Request Process

To request a refund, users must follow these steps:

1. Contact our customer support team at philokalia33@gmail.com with the following details:
   • Full name
   • Registered email address
   • Transaction ID
   • Reason for refund request
2. Our support team will review your request and respond within 7 business days.

5. Refund Approval

If a refund request is approved:

• The refund will be processed to the original payment method within 10-15 business days.
• Users will be notified via email once the refund is initiated.

6. Renewals

All subscription renewals are subject to this refund policy. Users are encouraged to review their renewal settings and manage them in their account dashboard to avoid unintentional charges.

7. Contact Information

For any questions or concerns regarding this refund policy, please contact us:

Philokalia Matrimony
Email: philokalia33@gmail.com
Phone: 8281499609, 8281499766

We value your trust and are here to assist you in making the best use of our platform.

Note: Philokalia Matrimony reserves the right to modify this refund policy at any time. Changes will be communicated via email or updated on our website.